Q: What are your toys made of? 

A: Our toys are made of body safe platinum cured silicone, and ethically sourced cosmetic grade mica, and pigments.

Q: What firmness options do you offer? 

A: We offer medium firmness platinum silicone (00-50), soft firmness platinum silicone (00-30), super soft platinum silicone (00-20), and occasionally Near Clear platinum silicone (00-31). 

Q: What does medium, soft, and super soft firmness feel like?

A: Medium firmness feels similar to a pencil eraser and soft firmness feels similar to a gel shoe insole. Super soft firmness, is squishy and slightly tacky. It feels similar to a gummy candy and is typically reserved for squishy toys.

Q: Do you offer customs?

A: We occasionally offer guided customs through our Etsy shop. To see if we are currently offering customs visit gelatinouscreations@etsy.com.  

Q: Do you offer discreet shipping?

A: Yes, we ship in a priority mail box or a plain brown or white box. All toys are sealed in a plastic bag and wrapped in tissue paper. The return address reads GC with our PO BOX number to protect your privacy. 

Q: Do you ship internationally? 

Yes, but at the buyers risk. The buyer is responsible for custom fees/ VAT tax and or import taxes.  We are not responsible for lost packages.

Q: What is your shipping processing time? 

A: All orders are processed within 2-7 business days. We do our best to process orders as quickly as possible. We ship USPS and a you will receive a tracking number once the order has been processed.   

Q: Do you combine shipping? 

A: Yes, we will combine shipping on multiple orders being shipped to the same address. 

Q: Can I cancel my order?

A: Yes, you may cancel your order within 1 hour of ordering.   

Q: Do you accept returns? 

A: No, due to the nature of the product we do not offer returns. If there is a problem with your order please contact us at gelatinouscreationsshop@gmail.com

Q: What is a FLOP? 

A: A flop is a mishap resulting in a defect. It can be a scuff, embedded pigment fleck, air bubbles, etc. A flop may require extra care to clean properly.  

Q: How do I care for my new toy?

A: Your new toy has been washed and boiled prior to shipping. It is recommended that you boil your toy for 5 minutes prior to first use and occasionally there after. Only use water based or silicone safe lubes. Damage may occur with silicone lubes. Washing your toy after use and only storing it with other 100% platinum silicone toys is recommended and will prolong the life of the toy. 

Q: Do you offer a warranty for your products?

A: No. At this time we do not offer warranties.

Q: Are eggs for anal use?

A: No, eggs are not intended for anal use. Please use your best judgement as we are not responsible for harm or damage caused by any of our products. 

Q: What do I need to know about Near Clear?

A: Near clear may discolor when exposed to high temperatures. It is considered normal for Near clear to have pinpoint air bubbles on the base / bottom of the toy. These bubbles are not considered a defect / flop. Toys that do have larger bubbles on the base of Near clear toys will be considered flops and discounted.